Betting Rules

1. General betting conditions

Captain Jack Casino provides games and betting services subject to the rules displayed on the site. The rules for a particular game, market or promotion may contain additional information about eligibility, bet types, available options, settlement and any applicable restrictions. If there is a difference between these general rules and the specific rules displayed for a game or market, the specific rules will generally apply to that activity.

You must be legally permitted to use online gambling services in the place where you are located. Players in Australia should consider the laws that apply in their state or territory before opening an account, depositing funds or placing a bet. You must not use the site where gambling is prohibited or where your use would breach any applicable law. You are responsible for checking your own legal position and for complying with all requirements that apply to you.

You must provide accurate and current information when registering and while using your account. An account may only be used by the person in whose name it is registered. You must keep your login details private and must not allow another person to access or use your account. Captain Jack Casino may take appropriate action where account information is incomplete, inaccurate, misleading or used by someone other than the account holder.

• Only one personal account should be used unless the site expressly permits otherwise.
• You must meet the applicable minimum age requirement before using the service.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must not use the site for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow any account, payment, identity verification and responsible gambling requirements shown on the site.

2. Placing and accepting bets

Before confirming a bet, check the selection, stake, odds or displayed return, where relevant, and any other information shown on the bet slip or game screen. A bet is normally treated as submitted when it is accepted by the system and recorded against your account. An on-screen message or account record may be used to confirm that the bet has been received.

A bet is not guaranteed merely because a selection has been added to a bet slip or because a request has been sent to the site. Bets may be rejected, delayed, cancelled or unavailable for technical, legal, security, market or operational reasons. You should check your account history or other available confirmation information to determine whether a bet was accepted.

Once accepted, a bet generally cannot be changed or cancelled unless the applicable game or market rules expressly allow it. You are responsible for reviewing your selections before confirming them. Captain Jack Casino is not responsible for a mistake made by you, including selecting the wrong game, market, outcome, stake, odds or bet type, except where responsibility cannot lawfully be excluded.

The amount available for a bet may be affected by your account balance, payment status, game settings, applicable limits and any restrictions shown on the site. Any minimum or maximum stake, account limit or market restriction will be displayed where relevant. You must not attempt to avoid a limit by creating additional accounts, using another person’s account or otherwise interfering with the site.

Bet records and account history

Your account history may include details such as the date and time of a transaction, the game or market, the stake, the result and the amount credited or debited. You should review your records regularly and contact the available support channel promptly if you believe a transaction or result is incorrect. Keeping your own records can also help you monitor your spending and make informed decisions about your play.

3. Game outcomes and settlement

Casino games are settled according to the rules and information displayed for the relevant game. The result may be determined by the game’s approved random outcome process, the result of a live game or another method explained on the game screen. The result shown by the game or recorded in the official system is used to determine whether a bet wins, loses, pushes, is void or requires another form of settlement.

For event-based or market-based betting, where available, settlement is based on the result or information recognised under the applicable market rules. A market may have special provisions for postponements, abandoned events, no-result outcomes, changes to participants, changes to venues or other circumstances that affect settlement. Read the relevant market rules before placing a bet, as these provisions can differ between markets.

A winning amount, where applicable, is calculated in accordance with the displayed odds, paytable, game rules or other settlement information. A losing bet is deducted from the account in accordance with the accepted stake. A void or cancelled bet may be returned or adjusted as described by the relevant rules. Promotional funds, if offered, may be subject to separate conditions and may not be treated in the same way as withdrawable cash funds.

Errors, interruptions and unusual results

Technical faults, communication failures, display errors, pricing errors, software defects or other interruptions may affect betting activity. If a material error occurs, Captain Jack Casino may correct the error and take the action permitted by the applicable rules and law. This may include cancelling an affected bet, correcting an account entry or adjusting a settlement. Where an error affects a game or market, the relevant rules will be considered when deciding the appropriate outcome.

You must not exploit a known error, vulnerability or malfunction. You should stop using the affected feature and report the issue through the available support channel. Any account credit that appears to result from an error should not be treated as available funds until the matter has been reviewed. If funds are used after an error, recovery or account adjustment may be required.

4. Fair use, security and responsible gambling

Captain Jack Casino expects players to use the service fairly and honestly. You must not manipulate a game, interfere with the operation of the site, use automated systems where they are not permitted, exploit technical weaknesses or engage in collusion. Suspicious or prohibited activity may lead to a review, restrictions on an account, cancellation of affected activity or other action allowed under the Terms and Conditions and applicable law.

Account and payment checks may be required to protect players, prevent fraud and meet legal or operational obligations. You may be asked to verify your identity, age, source of funds or payment method. Reviews can delay access to some services or transactions while information is assessed. You should provide genuine, complete and readable information when requested.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Do not chase losses, borrow money to gamble or play when you are affected by alcohol, drugs, stress or other circumstances that may affect your judgement. Take breaks and use the responsible gambling tools and information made available on the site.

• Decide how much time and money you will spend before starting.
• Keep track of your deposits, bets, wins and losses.
• Stop playing if gambling stops being enjoyable or begins to affect your daily life.
• Use available deposit, wagering, session or self-exclusion controls where appropriate.
• Seek independent support if you are concerned about your gambling or someone else’s gambling.

Requests for account restrictions or self-exclusion should be made through the process provided on the site. Restrictions may apply for the period and services explained when the request is accepted. You must not attempt to bypass a restriction by opening another account or using another person’s details.

5. Queries, disputes and rule changes

If you have a question about a bet, game result, account entry or settlement, review the relevant game or market rules and your account history first. If the issue remains unresolved, raise it through the support option available on the site. Include enough information for the matter to be identified, such as the approximate date and time, the game or market, the amount involved and any reference shown in your account. Do not send passwords or other unnecessary sensitive information.

Disputes are reviewed using available account records, transaction information, game or market data and the rules that applied when the activity took place. You should cooperate with reasonable requests for information during a review. A review may take longer where verification is required, where third-party information is involved or where a technical investigation is necessary.

These Betting Rules may be updated from time to time to reflect changes to the service, games, markets, technology, legal requirements or operating practices. The current version will be made available on the site. Where appropriate, important changes may be highlighted. You should check this page and the relevant game or market rules before placing further bets.

By continuing to use Captain Jack Casino after updated rules are published, you acknowledge that the revised rules apply to future activity, unless a different arrangement is required by law. Nothing in these rules limits any consumer right or other protection that cannot legally be excluded or restricted.