Terms & Conditions

1. About these terms

These Terms & Conditions form an agreement between you and Captain Jack Casino concerning your use of the website, account facilities, games, promotions and any other services made available through the platform. By accessing the website, registering an account or using a service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Additional rules may apply to particular games, payment methods, promotions, tournaments or other features. Those rules will be displayed on the relevant page and form part of these Terms & Conditions when you use the applicable feature. If a specific rule conflicts with a general provision, the specific rule will apply to that feature to the extent of the conflict.

You are responsible for reading the current version of these terms before using the service. Captain Jack Casino may update or amend the terms from time to time to reflect changes to the website, services, legal requirements, security practices or business operations. The updated version will be made available on the website. Continued use after an update means that you accept the revised terms.

Your legal responsibilities

You must use Captain Jack Casino only where online gambling is lawful for you to do so. Laws relating to gambling, age, identity, payments and internet use can differ between jurisdictions. You are responsible for checking and complying with the laws that apply to your location before accessing the service. We do not invite anyone to use the website where doing so would breach local law.

You must also comply with all instructions, notices and reasonable requests made by Captain Jack Casino in connection with your account or use of the website. These terms do not limit any rights or protections that cannot lawfully be excluded or restricted.

2. Account eligibility and verification

To use services that require an account, you must provide accurate, complete and current information during registration. You must keep your details up to date and tell us if information changes. An account is intended for one person only and must be used by the person whose name and details are registered.

• You must meet the minimum legal age that applies to online gambling in your location.
• You must not register or play on behalf of another person.
• You must not open or operate an account using a false name, misleading information or another person’s identity.
• You must keep your username, password and account access details confidential.
• You must notify us promptly if you suspect that your account has been accessed or used without permission.
• You must not allow another person to deposit, withdraw, play or otherwise use your account.

We may carry out age, identity, address, payment and other verification checks at registration or at any later stage. You may be asked to provide documents or information that reasonably supports the details associated with your account. Until verification is complete, access to some services may be restricted and transactions may be delayed, declined or subject to additional review.

The information provided for verification must be genuine, readable and valid. Submitting altered documents, information belonging to another person or information that cannot reasonably be verified may result in account restrictions or closure. Verification records may be retained where required for security, legal, compliance or operational purposes, in accordance with the applicable privacy information.

One account and account security

Unless expressly allowed otherwise, you may hold only one account. If more than one account appears to have been created by the same person, household, device, payment source or other connected party, the accounts may be reviewed and appropriate action may be taken. This may include closing duplicate accounts, correcting balances, cancelling transactions or restricting access where permitted.

You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your access details and have reported suspected unauthorised use promptly. Captain Jack Casino will not ask you to disclose your password in an unsolicited message. You should use a strong, unique password and avoid accessing your account on devices or networks that you do not trust.

3. Deposits, withdrawals, games and promotions

Deposits and account funds

Deposits may be made only through payment methods shown as available on the website and only by the account holder or an authorised source permitted under the relevant payment method rules. You must not use a payment method that you are not authorised to use. A deposit may be refused, reversed or reviewed where there are concerns about ownership, security, legality, fraud, technical errors or compliance requirements.

You should deposit only money that you can afford to lose. Funds in your account must not be treated as a savings facility, investment product or source of credit. You should check the amount and status of every transaction and use the available website support channel if you believe a transaction is incorrect or unauthorised.

Transaction processing can depend on the payment provider, verification requirements, technical systems and other circumstances outside our direct control. Reasonable transaction checks may be applied, and further information may be requested before a payment or withdrawal is processed. Any payment fees, currency conversion costs or charges applied by a bank or payment provider remain your responsibility unless stated otherwise.

Withdrawals and balances

Withdrawals are subject to account verification, security checks, payment method rules and any specific conditions shown when the withdrawal is requested. Funds may be returned through an appropriate method connected with the original deposit, or through another method that can reasonably confirm the recipient’s identity. Funds will not knowingly be paid to an unauthorised third party.

You are responsible for reviewing your balance and transaction history. If a technical or administrative error results in funds being credited incorrectly, the affected amount remains subject to correction. An error may be corrected, an affected transaction may be cancelled or repayment may be requested where money has been paid or credited to you by mistake.

Games and promotions

Games are provided for entertainment and are subject to the rules displayed with each game. Results are determined by the relevant game system and recorded in the platform’s transaction or game records. If a game is interrupted by a technical problem, the event may be investigated and a reasonable outcome applied based on the available records and the rules for that game.

Promotions, bonuses, free-play offers and other incentives may have separate eligibility requirements, expiry periods, wagering conditions, game restrictions, withdrawal rules or account limits. Those conditions will be presented with the offer and must be read before participation. An offer may be cancelled or amended where it has been issued in error, abused, used contrary to its conditions or affected by a technical problem.

Unless an offer specifically states otherwise, promotions are intended for one person and one account. Participation may be restricted where accounts, devices, payment methods, household details or other information indicate that an offer is being claimed more than once or used in a way that defeats its purpose.

4. Responsible gambling and prohibited use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set a budget before playing, keep track of time and spending, and stop if gambling is no longer enjoyable. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to recover losses.

• Do not gamble with money needed for rent, bills, food, debts or other essential expenses.
• Do not chase losses by increasing stakes or depositing more than planned.
• Use available account controls, deposit settings, time reminders or self-exclusion tools where appropriate.
• Ask for support if gambling is affecting your finances, relationships, work, study or wellbeing.
• If you believe you may have a gambling problem, stop using the service and seek assistance from an appropriate support organisation or qualified professional.

You must not use the website for unlawful activity, money laundering, fraud, payment abuse or any other dishonest purpose. You must not attempt to manipulate a game, exploit a software fault, interfere with another customer’s account, bypass security controls or use automated tools, bots or scripts unless expressly authorised.

You must not introduce malicious code, scrape or copy restricted data, overload the website, reverse engineer protected systems, impersonate another person or interfere with the normal operation of the service. You must not use the website to publish or transmit content that is unlawful, threatening, abusive, defamatory, discriminatory, misleading or harmful.

Where there is a reasonable suspicion of a breach of these terms, fraud, unlawful conduct, unsafe gambling, payment abuse, multiple-account activity or another risk to the platform or its users, protective action may be taken. This may include requesting information, restricting features, cancelling an affected promotion, suspending an account or closing an account.

Account closure or restriction does not remove obligations that arose before the closure, including obligations relating to outstanding transactions, misuse, verification, confidentiality or dispute resolution. Where required, information may be provided to relevant parties or authorities in accordance with applicable law.

5. Website content, liability and general provisions

Website availability and content

We aim to keep the website and services available, accurate and secure, but continuous availability cannot be guaranteed. Access may be interrupted for maintenance, updates, security measures, technical faults, telecommunications issues, third-party service problems or circumstances outside our reasonable control.

Website information is provided for general information and may change without notice. We do not guarantee that every page, description, display, balance, game result or other information will always be complete, current or free from error. You should review the relevant game, payment or promotion information before making a decision.

Intellectual property

The website, its design, text, graphics, logos, software, game presentation and other materials are protected by intellectual property and other applicable rights. You may use the website only for personal, lawful and non-commercial purposes. You must not reproduce, distribute, modify, publish, sell, frame, copy or exploit website content without appropriate permission.

Liability and third-party services

To the extent permitted by law, Captain Jack Casino is not responsible for loss or damage arising from your failure to follow these terms, misuse of your account, inaccurate information supplied by you, unauthorised access caused by your actions, interruptions outside our reasonable control or the actions of a third-party provider. Nothing in these terms excludes liability that cannot lawfully be excluded.

Links, payment services, software, communications networks and other tools supplied by third parties may be subject to separate terms and privacy practices. Captain Jack Casino is not responsible for the content, availability, security or performance of third-party services. You should review the relevant third-party terms before using them.

Questions, complaints and applicable law

If you have a question, identify an error or wish to make a complaint, please use the contact or support channel published on the Captain Jack Casino website. Provide enough information for the matter to be reviewed, but do not send your password or unnecessary sensitive information. Further details may be requested to verify your account and investigate the issue.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

These Terms & Conditions, together with any rules or information expressly incorporated into them, represent the general agreement governing your use of Captain Jack Casino. Please retain a copy for your records and check the website regularly for updates.