Responsible Gaming

Our responsible gaming approach

Responsible gaming means keeping gambling affordable, controlled and suitable for your circumstances. Before playing, consider whether gambling fits your budget, your available time and your current wellbeing. Only gamble with money you can comfortably afford to lose, and never use money needed for rent, bills, food, education, loan repayments or other essential expenses.

Captain Jack Casino provides general information to help players make safer decisions. This information is not financial, legal or medical advice. Gambling outcomes are determined by chance, and previous results do not predict future results. A win is never guaranteed, and trying to recover losses can increase the risk of harm.

Players must meet the applicable minimum legal age and follow all laws that apply to them. Gambling is not suitable for people under 18. If you are unsure whether online gambling is legal or appropriate where you live, obtain independent advice before using a gambling service.

• Treat gambling as entertainment rather than a source of income.
• Set a spending and time limit before you begin playing.
• Keep gambling money separate from household or essential funds.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Never chase losses or borrow money to continue gambling.
• Take regular breaks and review your habits from time to time.

Practical ways to stay in control

A plan made before gambling is easier to follow than a decision made during play. Decide how much you are prepared to spend and how long you intend to play. When your limit is reached, stop, even if you are winning or believe a result is about to change. Do not increase your budget simply because you have experienced a loss or because you have had a series of wins.

Set a personal budget

Your gambling budget should be an amount left over after essential living costs and other financial commitments have been paid. It should not be based on expected winnings. Consider setting a daily, weekly or monthly amount and recording deposits, withdrawals and gambling spend so that your activity is easy to understand.

Manage your time

Gambling can feel absorbing, particularly when play is fast or continuous. Use a clock, reminder or break to avoid losing track of time. Step away regularly, do something unrelated to gambling and avoid playing for longer than you originally planned. If you find it difficult to stop, that is a reason to pause and seek support.

Keep a clear view of results

Do not judge your gambling only by individual wins or losses. Look at your overall spending across a longer period and compare it with your original budget. Never assume that a game owes you a win, that a certain result is due or that a strategy can remove the element of chance.

Account controls and taking a break

Depending on the service and the options available in your account, you may be able to use tools designed to support safer gambling. These may include deposit, spending, loss or wagering limits; reminders about time or activity; account activity information; temporary breaks; or account closure and self-exclusion requests. The availability and operation of particular tools can vary.

Choose limits that reflect what you can genuinely afford and set them before you start playing. A limit should not be viewed as a target to spend. If you reach a limit, do not try to work around it by opening another account, using another payment method or asking someone else to gamble on your behalf.

A temporary break can provide time to reflect on your gambling without the pressure to continue. If you want to stop gambling for longer, ask about account closure or self-exclusion options through the available support channels. Read the relevant terms carefully so you understand how a request works, when it takes effect and whether it applies to other accounts or services.

If you believe you may have a gambling problem, consider stopping rather than relying only on limits. Tools are intended to assist with control, but they cannot replace a personal decision to stop or professional support. Do not create new accounts or seek alternative gambling services after choosing self-exclusion.

Recognising signs of gambling harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, sleep and mental health. Some people experience harm even when they are not gambling every day. Paying attention to changes in your behaviour can help you act early.

• Spending more time or money gambling than you planned.
• Chasing losses or increasing stakes to try to win money back.
• Feeling restless, irritable or anxious when trying to cut down.
• Gambling with money set aside for bills, essentials or other commitments.
• Borrowing money, selling belongings or hiding gambling activity.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Missing work, study, family commitments or social activities because of gambling.
• Arguing with people close to you about gambling or keeping your activity secret.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Using gambling to escape problems, loneliness, stress or difficult emotions.

One or more of these signs does not mean that a particular diagnosis applies, but it is a reason to take your concerns seriously. Stop gambling, speak with someone you trust and consider obtaining confidential help from an appropriately qualified support service.

If gambling is affecting another person in your household, you can also seek support for yourself. Partners, family members and friends may experience financial or emotional stress, and they do not need to manage the situation alone.

Getting help and making a change

Asking for help is a practical step, not a failure. A counsellor, health professional or gambling support service can help you understand your behaviour, make a plan, manage urges and address financial or relationship concerns. Australian players can look for confidential gambling support services available in their state or territory, or speak with a general practitioner about suitable options.

You can also tell a trusted family member or friend what is happening and ask them to help you stay accountable. Consider giving them permission to check in with you, helping you review your budget or joining you while you request an account break. Choose someone who will support your decision without lending money for further gambling.

If you decide to stop

1. Stop playing and avoid depositing or placing further bets.
2. Use the available account closure, break or self-exclusion process.
3. Remove saved payment details and reduce access to gambling websites or applications where practical.
4. Tell a trusted person and ask for support with your decision.
5. Review your finances and prioritise essential bills and debts.
6. Arrange professional support if urges, distress or financial problems continue.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service in your area. Your safety comes first. Captain Jack Casino support channels may assist with account-related questions, but they are not a substitute for emergency, medical, financial or specialist gambling support.

Responsible gaming is an ongoing choice. Review your limits regularly, stay aware of your spending and take action as soon as gambling stops feeling enjoyable or manageable. If you have any concerns about your account controls or want to discuss available safer gambling options, use the support or contact features provided on this website.