Privacy Policy

Information we may collect

When you visit the Captain Jack Casino website, create or use an account, contact support or take part in account-related activities, we may handle information that identifies you or can reasonably be connected with you. The information collected will depend on how you use the website and the services available to you. You may choose not to provide some information, but this may prevent us from opening an account, processing a request, completing a verification check or providing particular services.

Account and identity information

This may include details such as your name, date of birth, contact details, account login information, country or region and other information needed to create and maintain an account. We may also collect information you provide when you contact support, report a problem, ask a question or make a request about your account. We use these details to communicate with you, provide support, maintain account records and help keep the service secure.

Verification information

To help confirm identity, protect accounts and meet applicable obligations, we may request verification information or copies of identity documents. Depending on the circumstances, this may include information shown on an identity document, proof of identity, proof of address or other information needed to complete a review. Verification material should be provided through the method made available for that purpose and should be accurate and current.

Payment and transaction information

We may handle information about deposits, withdrawals, gaming activity, account balances, transaction history and payment method details. Payment processing may be carried out through specialist payment providers. Where possible, payment details may be processed by those providers rather than being held directly by the casino website. We may still receive transaction results, payment identifiers and related records so that we can update your account, investigate issues, prevent misuse and meet record-keeping requirements.

Technical, device and usage information

When you use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device type, language settings, approximate location, pages viewed, dates and times of access, referring pages and information about how you interact with the website. This information helps us operate the website, remember settings, identify technical problems, monitor performance and detect unusual or potentially fraudulent activity.

How we use information

We may use personal information for the purposes reasonably connected with operating an online casino service and managing your relationship with Captain Jack Casino. The purposes may include the following:

• Creating, administering and maintaining your player account.
• Processing account activity, payments, withdrawals and other requested transactions.
• Confirming identity and checking that account information is accurate.
• Carrying out security, anti-fraud, anti-money-laundering and responsible service checks where required or appropriate.
• Providing customer support, responding to enquiries and resolving complaints or technical problems.
• Communicating with you about your account, service changes, security matters and operational messages.
• Improving the website, its features, usability, content and general performance.
• Detecting, investigating and preventing fraud, unauthorised access, abuse, collusion and other prohibited or harmful activity.
• Meeting legal, regulatory, accounting, audit, tax, dispute-resolution and other compliance obligations.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We do not need to rely on consent for every use of information. Some processing is necessary to provide a service you request, protect the security of the website, comply with an obligation or pursue a legitimate operational purpose. Where we rely on consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is permitted or required for another reason.

Marketing communications

If you have agreed to receive marketing, we may use your contact details to send information about services, features or other promotional communications. You can change your marketing preferences by using an unsubscribe or preference option included in a marketing message where one is available, through relevant account settings, or by contacting us at support@captainjackcasino.click. Service and security messages relating to your account may still be sent where they are necessary to provide the service or protect your account.

Sharing information

We may share information where this is necessary for the purposes described in this Policy. Recipients may include payment and transaction providers, identity and verification providers, fraud-prevention and security specialists, technology and hosting providers, customer support providers, professional advisers and other service providers that help operate the website. These parties should receive only information relevant to the service they provide and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed when we believe disclosure is necessary to comply with a legal or formal request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or protect the website and its operations. We do not describe every possible recipient in this general Policy because the providers used may change as services, security needs and operational arrangements develop.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small data file stored on your device that can help a website recognise a browser, remember preferences, keep an account session active, support security and understand how the website is used. Some cookies are needed for core functions, while others may help with performance, analytics, personalisation or marketing.

Cookies may be set by the website or by service providers that support features such as analytics, payments, security or communications. The information collected through cookies may include device identifiers, browser details, pages visited and general usage events. You can manage or delete cookies through your browser settings. Blocking or deleting cookies may affect sign-in, account functions, preferences or other parts of the website. Browser settings differ, so you should review the help information for your chosen browser.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the nature of the information and the risks involved. No online transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Depending on the services used, information may be processed or stored in Australia or another country. Where information is handled by a provider, we expect appropriate arrangements to be used to protect it and support the relevant service.

We keep information only for as long as it is reasonably needed for the purposes explained in this Policy, unless a longer period is required or permitted. When deciding how long to retain information, we may consider the nature and sensitivity of the information, the purpose for which it was collected, account and transaction needs, security and dispute requirements, and applicable legal obligations. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in another appropriate way.

Your privacy rights and requests

Depending on the circumstances and the privacy rules that apply, you may have rights in relation to personal information we hold about you. These rights are not always absolute, and a request may be subject to identity checks, legal requirements, security considerations or other permitted exceptions. We will explain if we cannot fully comply with a request or if additional information is needed.

• Access: you may ask for a copy of personal information we hold about you and, where appropriate, information about how it is used.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask us to delete personal information where it is no longer needed or where another applicable ground for deletion applies. Deletion may not be possible for records that must be retained for legal, security, dispute or transaction purposes.
• Marketing consent: you may withdraw consent to marketing communications at any time. This will not affect the lawfulness of marketing sent before your request and may not affect non-marketing messages needed for your account.
• Information about use: you may ask questions about the categories of information handled, the purposes of processing and the types of service providers that may receive information.

How to make a request

To exercise your rights or ask a privacy question, contact us at support@captainjackcasino.click. Please state the request clearly, such as access, correction, deletion or withdrawal of marketing consent, and include enough information for us to understand which account or records are involved. We may ask for reasonable information to verify your identity before providing information or changing account records. Do not send unnecessary identity documents or payment details in an ordinary message; if verification material is required, we will indicate the appropriate process.

We aim to review privacy requests within a reasonable time and may contact you if clarification is needed. The outcome and timing may depend on the nature of the request, the complexity of the information involved and any obligations to keep records. If your request concerns marketing only, you can identify that clearly so it can be directed to the relevant preference process.

Changes to this Policy

This Privacy Policy may be updated when our services, information practices, security arrangements or legal obligations change. The latest version published on the website will apply from the date it is made available. We encourage you to review this page from time to time. If a change is significant, we may provide additional notice through the website, your account or another suitable communication channel.